The Illinois Department of Employment Security troubles included scores of unemployed unable to get benefits, nearly 32,500 Social Security numbers exposed and now benefits theft. A simple fix used by many online retailers could have prevented the thefts.
Most Illinoisans have seen online retailers and social media platforms use a simple text or email to prevent fraud, but the Illinois Department of Employment Security doesn’t use it and workers idled during the COVID-19 pandemic have seen benefits stolen from their state accounts.
Two-factor authentication could prevent the recent wave of scammers by sending an email or text when there is a change to account information. William Kresse, a fraud expert at Governors State University, told ABC 7 News he was surprised IDES did not use two-factor authentication, which he called “commonplace” across online platforms.
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